Privacy policy

1. Privacy Policy

CLASS EARTH Co., Ltd. (Store name: Ratatan official store) (hereinafter referred to as “we” or “our company”) collects, uses, and stores information from customers when they use our services. This Privacy Policy (hereinafter referred to as “this Policy”) clarifies the purposes and methods of handling personal information and aims to help customers understand their rights concerning such information.

 

2. Personal Information We Collect

We collect the following categories of personal information from customers. This includes information provided directly by customers, information related to the use of our services, and information obtained from third parties. All personal information collected under this Policy is centrally managed by our company.

・Login Information

　・Account ID and password
　・Full name and email address

・Information Related to Use of the Services

　・Gender, age, date of birth, phone number, address, and other information provided by the customer
　・Usage information regarding points, coupons, or incentive programs
　・Transaction data including browsing, posting, purchasing, applying, and payment methods used

・Payment and Identity Verification Information

　・Credit card, bank account, electronic money, and other payment-related information
　・Identity verification documents (e.g., driver’s license, health insurance card, certificate of residence) and the information contained therein

・Device and Cookie-related Information
When customers use our services, view related content or advertisements, or enable cookies (including web beacons, UID, and other technologies), we automatically collect information from PCs, mobile phones, tablets, and other devices used by customers. This information is treated as personal information only when the customer is logged into their account.

Collected information includes:

　・Device ID and related identification information
　・Operating system and internet connection details
　・Location data
　・Referrer URLs
　・IP address
　・URLs viewed and timestamps
　・Server log data
　・Information on products or services viewed or searched

We partner with Microsoft Clarity and Microsoft Advertising to collect usage insights, such as behavioral metrics, heatmaps, and session replays, to improve our website, services, and marketing. This data is gathered using first-party and third-party cookies and other tracking technologies. It may also be used for site optimization, security, fraud prevention, and advertising. For more details on how Microsoft handles your data, please refer to the Microsoft Privacy Statement.

・Information Obtained from Third Parties
Where legally permissible and necessary, we may obtain credit-related and fraud-prevention information from publicly available sources or third parties. If the customer provides consent, we may also receive personal information from third parties based on that consent.
We do not intentionally collect or use sensitive personal information (e.g., race, beliefs, medical history, criminal records) unless it is essential for the provision of our services or permitted by law. If you voluntarily provide such sensitive information, it will be handled in accordance with this Policy as part of the “2-2. Information Related to Use of the Services.”

 

3. Use and Retention of Personal Information

We use collected personal information for the following purposes:

　・Providing our services
　・Advertising and marketing
　・Service improvement and R&D
　・Properly responding to inquiries
　・Preventing and addressing fraudulent activity

Specific purposes include:

・Service Provision

　・To deliver the target services
　・To provide related content, incentives, and notifications
　・To manage reward programs such as points and coupons

・Advertising and Marketing

　・To send direct mail and newsletters with customer consent or as allowed by law
　・To advertise our own or third-party products/services via our website or other media

・Service Improvement and R&D

　・To improve current services and develop new offerings

・Inquiries and Complaints

　・To address customer inquiries and concerns related to our services or advertisements

・Fraud Prevention and Security

　・To prevent, investigate, and identify fraudulent or illegal activities, including cyberattacks
　・To protect the rights and interests of our company and third parties

We retain personal information for as long as necessary to fulfill the above purposes. Even after account deletion, certain personal data may be retained to comply with legal obligations, resolve disputes, collect payments, or enforce rights.

 

4. Access to Personal Information

・Access by CLASS EARTH Co., Ltd. (Ratatan official store)
・Access by contractors and partners

We may delegate the handling of personal information to third parties, including those located outside of Japan. Such handling is conducted in accordance with applicable laws and under strict supervision and control.
If law enforcement or judicial authorities request access to personal information for lawful and necessary purposes (such as criminal investigations), we will respond appropriately in accordance with our internal policies and legal obligations.
In cases necessary for the protection of life, body, or property, we may disclose customer information to third parties within the scope required.
We will never sell or rent personal information to third parties without customer consent.

 

5. Customer Choices

Providing personal information is voluntary. However, without certain data, customers may be unable to access some features of our services, receive campaign information, or experience full functionality.

 

6. Reviewing and Updating Personal Information

We strive to maintain accurate customer records. Customers can review and update their personal information via methods provided in our services.
To request access by other means (e.g., in writing), please contact us through the method described in Section 8. A processing fee may apply.
Please note that in some cases, due to the nature or storage status of the information, we may not be able to comply with the request.

 

7. Changes to This Policy

We may revise this Policy to reflect changes in laws or business needs. Any changes will be posted on this website. Customers are advised to check the most current version regularly.

 

8. Contact Information

For inquiries, please contact us at the following email address.
Emails are accepted 24/7; however, responses may take up to 3 business days.

Ratatan official store Customer Support
Hours: 11:00 AM – 5:00 PM (Closed on weekends and public holidays)
https://store.ratatan.jp/pages/contact