Ratatan official store inquiry form

■ Support hours: Weekdays 10:00-17:00
*We will respond to inquiries in the order they are received. Depending on the volume of inquiries, it may take 1-2 business days for us to respond. Thank you for your understanding.

■Notes when making inquiries

Please check the FAQ in advance. Please be sure to check ".
Customer Support will answer your inquiries regarding the following:
  • Regarding product shipping and received products
  • About this site

Customer support cannot answer the following inquiries, so please contact the relevant inquiry desk.

  • Content related to artists, games, works, events, etc. other than the products sold on this site
  • Content regarding products not listed on this website
  • Other contents other than mail order at "Ratatan official store"

Customer support hours: Weekdays 10:00-17:00

*Inquiries will be answered in the order they are received.
Please note that depending on the volume of inquiries, it may take 1-2 business days for us to respond.